What to tell us
The more specific you can be, the faster we can help. When you reach out, share:
- What you're seeing. Visible mold, a failed COA, root zone decline, canopy symptoms -- describe it as specifically as you can.
- When it showed up. Did this appear mid-cycle, at harvest, after a specific event? Timeline matters for diagnosing the source vector.
- Where in the facility. One room, multiple rooms, the whole facility? Whether contamination is isolated or has spread determines the response.
- Your current program. What sanitation chemistry are you running, at what frequency, on what surfaces? What is in your water treatment right now?
- Recent COA history. If you have recent test results -- pass or fail -- share them. The numbers tell us what is building and where.
What CLEANTheory does with that information
We assess the situation and tell you honestly what we can do, on what timeline, and what it will cost. If the situation warrants an emergency site visit, we will say so. If the most urgent step is something you can do today before we arrive, we will walk you through it.
Active contamination events are not the time for a standard sales conversation. CLEANTheory treats them differently.
What not to do
A few things that tend to make active contamination situations worse:
Do not fog the facility without a plan. Fogging with an aggressive chemistry -- ozone, high-concentration H₂O₂, sulfur -- in response to active mold can spread spores before it kills them, damage plant tissue, and create byproduct exposure risks for your team. It is a reactive step that often makes the underlying pressure worse.
Do not wait for the next COA. If you are seeing symptoms in the canopy or have a failed result in hand, the next test cycle is another 30 to 60 days of pressure building. Contact CLEANTheory now.
Do not assume one vector. Active Aspergillus pressure in flower almost never originates in flower. By the time it shows up in the canopy, it has been building in water, on surfaces, or in the air pathway, often for more than one cycle. Treating the visible symptom without addressing the source vector produces temporary improvement and recurring failure.
If we can't get to you right away
CLEANTheory covers a defined service area. If you are outside it or our schedule does not allow an immediate visit, we will tell you what steps you can take with your current program to reduce pressure while we work out the logistics. We do not leave you without a path forward.